What to tell us
Is water visible in the drum? Did the cycle stop before spinning? Is a code displayed?
A safe starting point
Do not force a locked door or lid. Tell us about standing water so the technician can prepare.
Only look at labels or controls that are safely accessible. Do not remove panels or handle internal components.
Still need help?
We can arrange a diagnostic visit. A technician checks the cause before recommending work or replacement parts.