First, tell us what happened
We listen to the problem and ask relevant questions. When it is safe, we can suggest a simple observation or safe first step. You can stop there if you do not need service, or ask for a team member.
The diagnostic visit and fee
The standard diagnostic fee is $85. A technician checks the appliance and explains the findings. If you approve a repair, the diagnostic fee is credited toward the approved repair total. Our team confirms the applicable fee with you before confirming the appointment.
Arrange a time that works
When you would like a visit, share your name, phone number, full service address and preferred time. Model numbers, error codes and photos help if they are easy to provide; you can continue without them. We review the details together and confirm coverage and availability.
You approve the repair
After diagnosis, review the proposed work and full price before approving a repair. Contacting us does not authorize a repair or payment, and does not itself confirm a visit.
Keep the next visit simple
Keep your MTECH service reference if one is provided. Use it when you contact us about the same visit, a repair question or another service request. You may request the same technician; MTECH checks availability before confirming the appointment.